FAQs · 17 questions
The questions everyone asks. Answered straight.
Visas, renewals, citizenship and life in Spain. If your question isn't here, ask us, and your case manager confirms the big decisions on your file.
Do you guarantee my visa will be approved?
No one can honestly guarantee that — the decision is the authorities'. What we do is check your eligibility before you pay the bulk of the fee, review every document before it goes in, and handle appeals at no extra cost against unfounded refusals or administrative silence.
How do I pay?
In instalments tied to progress, not to dates. Most visas are split into three payments: one to start, one before your case is processed and the last once your visa is approved. Renewals and some other services are two payments. You pay online by card, Apple Pay, Google Pay or local bank methods.
Are government fees included?
It depends on the service. For applications made through the UGE in Spain (Digital Nomad Visa and the renewals) the UGE fees are included, and for citizenship all government fees are included. Consular fees are always paid directly by you to the consulate. Each visa's page says exactly what is covered.
Who will work on my case?
A dedicated case manager, assigned as soon as you make your first payment and with you until the end. Citizenship cases are handled by an immigration lawyer from Spain.
How do I send my documents?
Through your own online dashboard. You get a checklist built for your case, upload each document there, and see whether it is accepted or needs changes. Files sent by email or shared drives are not used, so nothing gets lost.
Do I need sworn translations?
Spanish authorities only accept sworn translations by translators certified by the Spanish Ministry of Foreign Affairs. Most of our services include them up to an allowance per adult; above that you get a quote in your dashboard before anything is translated.
Can my family come with me?
Yes. Partners and children can be added to the same application. You add them when you sign up, and the checklist adds the extra documents (such as marriage and birth certificates) automatically.
Do you book my consulate appointment?
Consulates require applicants to book their own appointment, so for consulate applications you book it and we tell you exactly how your consulate works and what to bring. For the Non-Lucrative renewal and citizenship we book the government appointment for you where it applies.
What happens after my visa is approved?
Your dashboard gives you step-by-step guides for registering your address (the padrón), getting your TIE residency card and, for digital nomads who need it, registering as self-employed. We also remind you when it's time to renew.
How long does a visa take?
Usually one to three months from a complete file, depending on the visa and where you apply. Start three to six months before you want to move — each visa's page gives its typical timing.
Can I apply from inside Spain?
Usually not, but some routes allow it: the Digital Nomad Visa can be filed with the UGE during a legal stay, and renewals, long-term residence and citizenship are all filed from Spain.
What is the NIE, and what is the TIE?
The NIE is your foreigner identification number, needed for almost every administrative, financial and legal step. The TIE is the residence card that carries it, applied for in person — generally within a month of arriving.
What health insurance do I need?
Comprehensive private cover valid in Spain, with no copays, deductibles or waiting periods. Public healthcare comes once you're resident and registered with Social Security.
When do I need to renew?
From 60 days before your card expires. Filing up to 90 days after is possible but not advised. If you filed in time, your status continues while you wait for the decision.
What is the padrón?
Registration of your address at the town hall (empadronamiento), with your passport, proof of address and a form. You need it for your TIE, so you'll need a longer-term rental rather than a holiday let.
When do I start paying tax in Spain?
Spending more than 183 days a year in Spain makes you tax resident, taxed on your worldwide income. Get tax advice before you move.
I'm an EU citizen — do I need you?
EU, EEA and Swiss citizens don't need a visa to live in Spain; you register as an EU resident once you're here. Our services are for non-EU citizens and their families.
Still not sure?
Three questions, an honest answer. Or send us a message and a real person answers.
